Delivery summary
- Standard UK Delivery: £4.99 (3–5 working days).
- Free UK Standard Delivery on orders over £75 including VAT.
- EU Delivery: calculated at checkout (5–10 working days).
- Returns must be initiated within 14 days of receipt.
1. UK delivery
Standard UK Delivery costs £4.99 and normally arrives within 3–5 working days. Standard delivery is free on orders over £75 including VAT. Larger furniture orders, pallet deliveries and multi-site business orders may require a booked delivery slot, which we will confirm before despatch.
2. EU delivery
EU delivery is calculated at checkout or confirmed in writing on a quotation. Typical delivery time is 5–10 working days. Customs checks, import processes and local holidays may affect delivery times. Customers are responsible for providing accurate delivery and tax information.
3. Delivery inspection
Please inspect deliveries on arrival. Report shortages, incorrect items or visible transit damage within three working days by emailing jesege@btinternet.com with your order reference and photographs where possible. This helps us resolve carrier issues quickly.
4. Returns within 14 days
Returns must be initiated within 14 days of receipt. Items should be unopened, unused, complete and in resaleable condition with original packaging. We may refuse returns or reduce refunds where goods have been handled beyond reasonable inspection or returned incomplete.
5. Return exclusions
- Opened hygiene products such as disinfectant wipes, sanitiser and washroom consumables.
- Opened toner, ink or technology accessories where security seals are broken.
- Assembled, installed or visibly used furniture.
- Made-to-order products, bespoke bundles and special-order items.
6. Faulty or incorrect goods
If goods are faulty, damaged or not as ordered, contact us promptly. Where the issue is confirmed, we will arrange collection at our cost and provide a replacement, refund or credit note. This does not affect statutory rights.
7. How to start a return
Email jesege@btinternet.com or call +44 7968 073675 with your order reference, the items to be returned and the reason for return. We will issue return instructions. Please do not send items back before receiving a returns authorisation.
8. Refunds and credit notes
Refunds are processed after returned goods are received and inspected. Card payments are refunded to the original card where possible. Invoice account returns may be handled by credit note against the relevant invoice or monthly statement.
See also our Terms of Sale and Privacy Policy.